Privacy Policy for castrotheatresf.com
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, operating system, page views, navigation paths, timing and duration of visits, click patterns, interaction methods, and device information. This information is collected through automated logging systems, cookies, and analytics tools and may include performance metrics, feature utilization statistics, and user behavior patterns. The source of this data is our analytics software and server logs. We process this information for several important purposes, including website optimization, user experience improvement, technical problem diagnosis, and service enhancement, which enables us to deliver better performance, implement informed improvements, and maintain service quality. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, telephone number, billing address, account preferences, communication settings, and authentication credentials. This information is collected through registration forms, account setup processes, and direct user input and may include subscription preferences, notification settings, and account security choices. The source of this data is the user providing the information directly. We process this information for account management, service provision, communication delivery, and security maintenance, which enables us to authenticate users, deliver services, and maintain account security. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes biographical information, interests, preferences, activity history, user-generated content, and profile pictures. This information is collected through profile creation forms, preference settings, and user interactions and may include personal descriptions, entertainment preferences, and viewing history. The source of this data is direct user input and automated activity tracking. We process this information for personalization, content recommendation, community features, and service enhancement, which enables us to deliver tailored experiences, relevant content, and improved functionality. The legal basis for this processing is our legitimate interests in providing personalized services and maintaining user engagement.
Your Rights:
Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to receive detailed information about the data we hold, verify the lawfulness of processing, and understand how your data is being used. To exercise this right, you can submit a formal request through our designated data protection contact channels, including our online form or email address. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to confirm your identity.
Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected or completed. This includes the ability to update personal information, correct errors in your data, and supplement incomplete information. To exercise this right, you can access your account settings or contact our support team with specific correction requests. We will process valid requests within 15 business days and may require account verification, supporting documentation, and specific details about the corrections needed.
Right to Erasure: You have the right to request the deletion of your personal data under specific circumstances. This includes the ability to remove account information, delete usage history, and withdraw previous consents. To exercise this right, you must submit a formal deletion request through our designated channels, providing specific details about the data you want erased. We will process valid requests within 30 days and may require account password verification, identity confirmation, and explicit confirmation of deletion consequences.
Right to Restrict Processing: You have the right to limit how we use your personal data while acknowledging our legal obligations to maintain certain information. This includes the ability to temporarily pause data processing, limit data usage to specific purposes, and contest data accuracy. To exercise this right, you can submit a restriction request specifying the exact limitations desired. We will respond within 15 business days and may require account ownership verification, specific processing details, and justification for the restriction request.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit this data to another controller. This includes the ability to download your data, transfer information between services, and receive copies of your submissions. To exercise this right, you can request a data export through our dedicated portal or contact our support team. We will fulfill valid requests within 30 days and may require two-factor authentication, account verification, and specific format preferences.Data Processing and Security Measures
We process Service Data which includes account details, service preferences, usage patterns, and interaction history. This processing involves automated collection, analysis, and storage methods, enabling us to provide and improve our theatre services. For example, in the context of theatre operations, this includes seat preferences, show history, and concession selections. The legal basis for this processing is legitimate business interests and contractual necessity, specifically to fulfill ticket purchases and enhance user experience.
We process Technical Data which includes device information, IP addresses, browser type, and system configurations. This processing involves automated logging, analysis, and storage, enabling us to ensure proper website functionality and security. The legal basis for this processing is legitimate interests, specifically to maintain website security and optimize performance for theatre patrons.
We process Communication Data which includes email correspondence, support tickets, and feedback submissions. This processing involves storage, analysis, and response management, enabling us to provide customer support and maintain service quality. The legal basis for this processing is legitimate interests and consent, specifically to address patron inquiries and improve our services.
We process Transaction Data which includes payment information, purchase history, and billing details. This processing involves secure payment processing, record keeping, and analysis, enabling us to process ticket sales and maintain financial records. The legal basis for this processing is contractual necessity and legal obligations, specifically to complete transactions and comply with financial regulations.
We process Preference Data which includes marketing preferences, notification settings, and customization choices. This processing involves storage, analysis, and preference management, enabling us to personalize user experiences and respect communication preferences. The legal basis for this processing is consent and legitimate interests, specifically to provide relevant content and respect user choices.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certification, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001 standards, GDPR requirements, and CCPA guidelines, ensuring compliance with international data protection regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with tax and legal requirements
Usage Data: 2 years from collection for service improvement and analysis
Transaction Records: 7 years to comply with financial regulations
Communication History: 3 years to maintain service quality and handle disputes
Technical Logs: 1 year for security and performance optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for castrotheatresf.com
Essential cookies are fundamental to website functionality. These cookies manage user authentication, maintain security protocols, and ensure proper site operations. We use them specifically for:
– User authentication during ticket purchases and member logins
– Security measures to protect transaction data
– Basic site operations including show schedules and seating arrangements
– Session management for ticket booking flows
– Technical stability across the booking platform
Functional cookies enhance your experience by remembering your preferences. They enable:
– Language preferences for multilingual show information
– Region-specific content for local events and promotions
– User interface customization for viewing schedules
– Feature optimization for seat selection
– Personalized settings for member accounts
Analytics cookies help us understand user behavior. They collect information about:
– Page interactions with show listings and ticket options
– Navigation patterns through performance schedules
– Feature usage of booking tools
– Session duration for purchase completion
– User preferences for show types and seating
Performance cookies assess and improve website operation by:
– Monitoring site speed during peak ticket sales
– Identifying technical issues in the booking process
– Optimizing content delivery for show media
– Analyzing user experience in seat selection
– Tracking system performance during high-volume sales
You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings
For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency
California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information
Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights
Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for castrotheatresf.com and covers all associated services within the entertainment industry.